ClipScribePaid purchases and credits
This policy applies to actual paid purchases. Free and test credits are not paid funds. Refund eligibility is checked against the original payment and use of that purchase’s credits, not only the total balance.
First purchase: seven-day window
For your first purchase, request a refund through /en/contact within seven days of purchase if none of the credits from that purchase have been used. Include the order reference and account email, not card details. We verify the payment and credit usage before processing the request. This voluntary offer does not limit mandatory refund or withdrawal rights.
Subscription cancellation
Cancel through Manage billing in your account. Cancellation takes effect at the end of the paid billing period and stops the next renewal; it does not itself refund that period or restore used credits. Eligible first-purchase refunds and mandatory rights remain available.
Questions and required rights
For other billing errors or refund requests, contact support for review. Refunds, when approved, are returned through the payment provider; settlement timing depends on that provider and your bank. We do not promise an automatic refund or a fixed bank-processing time. Applicable consumer rights take precedence over any conflicting policy wording.